Magan Hotel
Terms & Conditions

TERMS AND CONDITIONS OF WEBSITE/APP USE

This page states the Terms and Conditions under which you (Visitor) may visit this website/app. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this website/app. “Magan Enclave”(hereafter referred to as Maganhotels (or) Magan hotels (or) Magan Hotels (or) magan hotels (or) maganhotels.com (or) www.maganhotels.com is owned by “Magan Enclave''), any of its business divisions and / or its subsidiaries, associate companies or subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.

USE OF CONTENT

All logos, brands and marks appearing in this website/app, except as otherwise noted, are properties either owned, or used under licence, by Magan hotels and / or its associate entities who feature on this website/app. The use of these properties or any other content on this website/app, except as provided in these terms and conditions or in the website/app content, is strictly prohibited.

You may not sell or modify the content of this website/app or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation's or entity's written permission.

ACCEPTABLE WEBSITE/APP USE

Security Rules

Visitors are prohibited from violating or attempting to violate the security of the website/app, including, without limitation,

accessing data not intended for such user or logging into a server or account which the user is not authorized to access,

attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,

attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "trojan horse" to the website/app, overloading, "flooding", "mail bombing" or "crashing", or

sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. Magan hotels and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

General Rules

Visitors may not use the website/app in order to transmit, distribute, store or destroy material that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

LINKS TO/FROM OTHER WEBSITE/APP

This website/app contains links to other website/app. These links are provided solely as a convenience to you. Wherever such link/s lead to website/app which do not belong to Magan hotels and / or its associate entities, Magan hotels is not responsible for the content of linked website/app and does not make any representations regarding the correctness or accuracy of the content on such website/app. If you decide to access such linked website/app, you do so at your own risk.

Similarly, this website/app can be made accessible through a link created by other website/app. Access to this website/app through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other website/app or their aim or purpose in establishing such link/s to this website/app are necessarily the same or similar to the idea, concept, aim or purpose of our website/app or that such links have been authorised by Magan hotels and / or its associate entities. We are not responsible for any representation/s of such other website/app while affording such link and no liability can arise upon Magan hotels and / or its associate entities consequent to such representation, its correctness or accuracy.

INDEMNITY

You agree to defend, indemnify, and hold harmless Magan hotels and/ or its associate entities, their officers, partners, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website/app material or your breach of these terms and conditions of website/app use.

LIABILITY

While all reasonable care has been taken in providing the content on this website/app, Magan hotels and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this website/app.

No warranty is given that the website/app will operate error-free or that this website/app and its server are free of computer viruses or other harmful mechanisms. If your use of the website/app results in the need for servicing or replacing equipment or data, Magan hotels and / or its associate entities are not responsible for those costs.

The website/app is provided on an 'as is' basis without any warranties either express or implied whatsoever. Magan hotels and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties’ rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Magan hotels, or any parties, organisations or entities associated with the corporate brand name Magan hotels or otherwise, mentioned at this website/app be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website/app and the website/app material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.

PRIVACY POLICY

Magan hotels respects an individual's right to privacy. This policy lays down our practices with respect to confidentiality and disclosure of personal information. Please familiarize yourself with our privacy practices, as given below. Should you choose to share your personal information with Magan hotels, it will be assumed that you have no objection to the terms of this privacy policy.

Collection of Personal Information

• Magan hotels collects personal information only when it is required for business purposes. We may also receive information relating to you from third parties. This personal information includes information such as
• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
• Date of birth
• Gender
• Marital status
• Nationality
• Next of kin and emergency contact information
• Copy of Government issued ID Card (for Indian citizens)
• Copy of Passport and Visa, if required (for non-Indian nationals)
• Duration of stay and other related details
• Photographs
• Bank account details, credit/debit card information
• CCTV footage and other information obtained through electronic means such as door access records.
• Information about your use of our information and communications systems.
• Dietary preferences, allergy details, health condition, and information about how you use our services and about how you use our website/mobile application
• GST number/pan number, if required (or) applicable
• While collecting any personal information, Magan hotels indicates the purpose of collection of such information and obtains the consent of the provider of the information in writing. Magan hotels gives the person providing the information an option of not providing the information. He also has the option of withdrawing his consent given earlier. In such cases, Magan hotels may choose not to provide any services/supply goods for which the information was necessary.
• While collecting information, Magan hotels or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of –
1. the fact that the information is being collected
2. the purpose for which the information is being collected; and
3. the intended recipients of the information
4. ll information is given voluntarily.
• Where we need to protect your interests (or someone else's interests)
• Where it is needed in the public interest or for official purposes or to fulfil a legal obligation. For instance, requests made by law enforcement agencies, courts or tribunals.
• If you fail to provide certain information when requested, we may not be able to perform the agreement that we have entered or may enter into with you, or we may be prevented from complying with our legal obligations (such as to ensure your health and safety). You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your failure to provide such information. You agree that you shall not file or initiate any complaints, legal proceedings or claims against us and/or our employees, partners, directors, associates, etc. in this regard. You further agree to indemnify and hold us and/or our employees, partners, directors, associates, etc. harmless from any complaints, legal proceedings or claims filed or initiated by any third party against us in this regard.
• We will only use your information for the purposes for [AS2] which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
• You agree that we do not need any additional or further consent from you to use your sensitive personal information in accordance with this Policy to carry out our legal obligations or exercise specific rights.
• In limited circumstances, we may approach you for your written consent to allow us to collect and process certain additional sensitive personal information. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent for providing any additional information to us.
• The providers of information are permitted, as and when requested by them, to review the information they had provided.

Confidentiality and Disclosure

The terms of confidentiality and disclosure of personal information will be recorded in the non-disclosure agreement that may be entered into with the provider of the information.

Magan hotels has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information.

Magan hotels uses the personal information only for the purpose for which the same has been furnished. Magan hotels does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained.

We may disclose your information to any of our employees, partners, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy and for the purpose of providing services to you. We may disclose your information to any member of our organisation including our subsidiaries and partners, insofar as reasonably necessary for the purposes set out in this Policy. We may disclose your information:

• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
• to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that information.
• Except as provided in this Privacy Policy, we will not provide your information to any other third party.

Transfer of Information

Unless stated otherwise, we store and process your information in India. There will, however, be occasions when we need to transfer your information outside India in order to enable us to use the information in accordance with this Policy.

There will, however, be occasions when we need to transfer your information outside India in order to enable us to use the information in accordance with this PoPcy.

Such transfer of information may be to a country which does or does not provide the same level of data protection as in India.

In these circumstances, we will take appropriate steps to ensure that your information is adequately protected, such as carrying out data security reviews and implementing contracts to maintain technical and organizational measures.

Information about Children

• We do not intentionally collect information about children under the age of 16. If inadvertently collected, we will delete it promptly, unless required by law to retain it.
• For children above 16 but minors under applicable law, parental/guardian consent will be obtained before collecting or using such information.

Automated decision-making

• Automated decision-making involves using personal information to make decisions without human intervention. Currently, no automated decisions are made about you.

Policy for Website and Mobile Application Usage

• Any personal information shared by you on our website or mobile app is kept confidential in line with Magan hotels' security practices.
• Personal information may be shared with subsidiaries or business associates for business purposes, and you grant your consent for such sharing.

Cookies

• Magan hotels may assign cookies to personalize your experience or support promotions.
• Log files containing non-personally identifiable information such as IP addresses and browser types are used to analyze trends and manage the website or app effectively.

Special Categories of Personal Data

• Examples include medical assistance requests or data passed on by third parties like travel agents with your consent.

Accuracy of Information

• It is essential that we have accurate and current information about you.

Access and Correction of Information

• If information is inaccessible on our website/app, you can request access to it.
• Amendments to incorrect information may be requested anytime.

Deletion of Information

• Requests for deletion will be considered and, if necessary, complied with as per applicable law.

Withdrawal of Consent

• You may revoke or withdraw consent to provide information at any time, but it may impact our ability to assist you fully.

Access

• You have the right to know if we process information about you and to access it.

Portability

• Request to receive a subset of your information in a machine-readable format or transfer it to another party.

Erasure

• Request erasure in cases such as when the information is no longer necessary, or processing is unlawful.

Restrict Processing of your Information

• Ask us to stop processing your information for certain reasons, like accuracy verification or unlawful processing.

Rating & Reviews

• Guests can leave reviews and ratings which reflect their opinions, not Magan hotels'.

Objection

• You have the right to object to processing for promotions, marketing messages, or profiling.

Grievance Officer

For any grievances, please contact:

• Mr. Vikram, Grievance Officer
• Email: admin@maganhotels.com
• Phone: +91-7777 9 12345
• Timings: 10AM - 5PM (except Sundays)

Changes to the Policy

• Magan hotels reserves the right to revise this privacy policy at its sole discretion.